1. Introduction
This Privacy Policy describes how AGDFiddler, LLC collects, uses, stores and protects personal information when people visit the website of the company or work with the company on music room systems, set lists, tune cards, booking notes, rehearsal windows, sound check review rounds and session sittings. The policy was prepared by AGD Fiddler, the developer who founded the company, and it applies to every visitor, client, group and supplier who interacts with the business.
We have written this policy in plain language on purpose. The company works from a music room, and it prefers to explain its practices the way it explains its systems: clearly, without unnecessary technical detail and without hiding important points in the middle of a paragraph. If any part of this policy is unclear, the company welcomes a question at the contact address given at the end of this document, and a member of the team will explain the relevant point in full.
By using the website or engaging the company for services, you acknowledge that you have read this Privacy Policy and that you understand how personal information is handled. If you do not agree with the practices described here, please do not use the website and please contact the company before providing any personal information through another channel.
2. Who We Are
The company responsible for the personal information described in this policy is AGDFiddler, LLC, whose registered business address is 95 W Malvern Ave, South Salt Lake - 84115-3024, United States (US). The company operates a systems design practice within the field of computer systems design and related professional, scientific and technical services, and it delivers that work from its music room in South Salt Lake.
The developer name associated with the practice is AGD Fiddler. Questions about this policy, about the information held by the company, or about a specific request concerning personal information may be sent to enquiries@agdfiddler.mom or raised by telephone on +18129797183 during business hours. The company does not operate a separate data protection office, and the founder personally reviews privacy questions that require attention.
In this policy, the terms the company, we, us and our refer to AGDFiddler, LLC. The terms you and your refer to any person who visits the website, submits an enquiry, books a session sitting or otherwise communicates with the company.
3. Scope of This Policy
This policy covers personal information processed through the company website, the contact form, email correspondence, telephone calls and the ordinary delivery of services from the South Salt Lake music room. It applies to visitors who browse the site without contacting the company as well as to clients who engage the company for a program of work.
The policy does not cover the practices of other organisations. Where the company links to a third party website or works alongside a supplier who maintains its own privacy notice, the handling of personal information by that third party is governed by its own terms. The company encourages visitors to read the privacy notices of any external site they reach from a link on this website.
Some services may be delivered under a separate written agreement. Where such an agreement contains privacy provisions that differ from this policy, the provisions of the signed agreement take precedence for the specific engagement, and this policy continues to apply to the website and to general communication.
4. Information You Provide
The company collects personal information that you choose to provide. The most common situations in which this happens are an enquiry sent through the contact form, a message written to the enquiries address, a telephone call to the published number and a conversation held during a visit to the music room.
The categories of information provided by visitors and clients include the following:
- Your name and the name of any group, ensemble or organisation you represent.
- Your email address and telephone number so that the company can reply.
- The subject of your enquiry and the content of your message.
- Details of a program of work, a set list, a tune card run or a booking requirement.
- Notes taken during a session sitting, including arrival times and room requirements.
- Billing details where an engagement moves to a formal invoice.
The company asks only for information that is needed to answer a question or to deliver a service. You are never required to supply optional information in order to receive a reply, and you may describe your request in general terms if you prefer not to share specific details at the first contact. The company will ask for anything further only when it becomes necessary.
Sensitive personal information should not be sent through the contact form. If a matter requires the discussion of information that is especially sensitive, please call the company first so that an appropriate channel can be agreed before any detail is shared in writing.
5. Information Collected Automatically
When you visit the website, the web server that hosts the site may record limited technical information about the request. This information is standard for any website and generally includes the internet protocol address from which the request is made, the date and time of the visit, the pages requested, the referring page where one is available and the browser or device type reported in the request headers.
Automatically collected information is used to keep the website available and secure, to diagnose technical faults and to understand in general terms which pages are useful. The company does not use this information to build a detailed profile of an individual visitor, and it does not combine automatic records with the content of a contact form submission unless a technical investigation requires it.
Server logs are ordinary operational records. They are reviewed only when a problem arises, when a security concern is reported or when the company needs to confirm the performance of the site. The company does not sell this information and does not disclose it to advertisers.
6. Cookies and Similar Technologies
The website is built as a set of static pages and does not rely on advertising cookies, tracking pixels or behavioural profiling scripts. Where a cookie or a similar storage technology is used, it is limited to what the site needs to function correctly or to remember a simple preference during a visit.
You can control the use of cookies through the settings of your browser. Most browsers allow you to block cookies entirely, to delete cookies that have already been set and to receive a warning before a cookie is stored. Blocking cookies may affect the convenience of some features, but the core content of the website remains readable without them.
If the company introduces a new technology that stores information on a visitor device for any purpose beyond basic operation, this policy will be updated to describe the change before the technology is placed in general use, and the nature and duration of the storage will be explained in plain language.
7. How We Use Your Information
The company uses personal information to answer enquiries, to prepare proposals, to schedule rehearsal windows and session sittings, to maintain booking notes and to deliver the services described on the website. Each use is tied to a specific purpose, and the company does not repurpose information for an unrelated activity without first informing the person concerned.
The principal purposes for which information is used are the following:
- Responding to a message sent through the contact form or by email.
- Discussing a program of work and preparing a written outline for a client.
- Scheduling rehearsal windows and confirming session sittings.
- Keeping booking notes and review round summaries with the relevant engagement.
- Issuing invoices and maintaining ordinary financial records.
- Protecting the website and the music room against misuse or intrusion.
- Complying with legal and accounting obligations that apply to the business.
The company does not send marketing material to a person who has asked for a reply to a specific question. If the company wishes to share news about its services, it will ask for clear consent first, and every such message will include a simple way to stop receiving further messages.
8. Lawful Bases for Processing
Where data protection law requires a lawful basis for processing personal information, the company relies on one of several bases depending on the activity. Answering an enquiry that you have sent is necessary to take steps at your request before entering into an agreement. Delivering a service that has been agreed is necessary for the performance of that agreement. Keeping ordinary records of invoicing and correspondence is necessary to meet legal obligations.
The company also has a legitimate interest in running a safe and reliable website and in protecting its systems and its clients from misuse. Where the company relies on a legitimate interest, it considers whether that interest is overridden by the rights of the individual and limits the processing to what is actually needed for the stated purpose.
Where consent is the chosen basis, for example in relation to an optional newsletter, consent is requested clearly and separately, and it may be withdrawn at any time by a short message to the contact address. Withdrawing consent does not affect processing that took place before the withdrawal.
9. Sharing and Disclosure
The company treats personal information as part of the working trust it holds with clients and visitors. It does not sell personal information, it does not rent mailing lists and it does not disclose contact details to advertising networks. Sharing occurs only in the limited situations described in this section.
Information may be shared with a professional adviser, such as an accountant or a legal adviser, where this is necessary to keep the business compliant and where the adviser is bound by a duty of confidence. Information may also be shared with a supplier who provides a technical service required to operate the website, and only to the extent that the supplier needs the information to perform that service.
The company may disclose information where it is required to do so by law, by a court order or by a lawful request from a public authority. In such a case, the company will disclose only the information that is required and will inform the person concerned where it is permitted to do so. Information may also be disclosed if it is necessary to protect the safety of a person, to prevent fraud or to defend the legal rights of the company.
10. Service Providers
The company works with a small number of service providers who support the ordinary operation of the business. These providers may include a web hosting company, an email service, a payment processor and an accounting service. Each provider receives only the information that is needed for the service it delivers, and each is expected to protect that information and to use it only for the agreed purpose.
Before engaging a provider, the company considers the sensitivity of the information that will be handled and the safeguards that the provider has in place. Where a provider processes information outside the country in which it was collected, the company takes reasonable steps to confirm that an appropriate level of protection continues to apply.
A list of current categories of provider may be requested from the contact address. The company does not publish the identity of every provider because that identity can change with ordinary maintenance, but it will answer a reasonable question about the type of provider used for a particular activity.
11. Data Retention
Personal information is kept only for as long as it is needed for the purpose for which it was collected. An enquiry that does not lead to an engagement is normally removed from active records within a reasonable period after the conversation has ended, while a record sufficient to understand the exchange may be kept for a short additional period in case a follow up question arrives.
Records relating to a completed engagement, including booking notes, session records and invoices, are kept for the period required by accounting and tax rules and for a reasonable period afterwards in case a question arises about the work. When a record is no longer needed, it is deleted or securely destroyed in a way that is appropriate to the medium on which it is held.
Where a person asks for the deletion of information, the company will comply unless it is required to keep the information for a legal or contractual reason. In that case, the company will explain the reason and will limit access to the retained information to the narrow purpose that requires it.
12. Data Security
The company takes the protection of personal information seriously and applies safeguards that are proportionate to the size and nature of the business. These safeguards include keeping account credentials private, using up to date software on the systems that hold client records, restricting access to records to the people who need them for their work and keeping paper notes in a secure place within the music room.
No method of transmission over the internet and no method of storage is completely secure. The company cannot promise that a risk will never materialise, but it works to reduce the likelihood of an incident and to respond quickly and honestly if one occurs. If a breach of security is discovered that is likely to result in a risk to the rights of a person, the company will notify the affected person and any relevant authority without undue delay.
Visitors can help by choosing a strong password where an account is involved, by keeping contact details up to date and by letting the company know promptly if a message arrives that appears to come from the company but looks suspicious.
13. Your Rights and Choices
Depending on where you live, you may have rights in relation to the personal information that the company holds about you. These rights commonly include the right to be informed about the use of your information, the right to request access to a copy of it, the right to ask for correction of information that is inaccurate and the right to ask for deletion where there is no continuing reason to keep it.
You may also have the right to object to a particular use of your information, to ask that the use be restricted while a question is resolved, to receive a portable copy of information you provided and to withdraw consent where consent was the basis for the use. The company will consider every request on its merits and will explain any reason that prevents it from being fulfilled in full.
To make a request, write to enquiries@agdfiddler.mom with enough detail for the company to identify the records concerned. The company may ask for proof of identity where necessary to protect the information from being disclosed to the wrong person. A response will be provided within the period required by applicable law, and the company will not charge a fee unless a request is manifestly unfounded or excessive.
If you are not satisfied with the response, you may raise the matter with the data protection authority in your country or region. The company would appreciate the chance to address the concern directly before a formal complaint is made.
14. Children and Privacy for Children
The website and the services of the company are intended for adults and for organisations. The company does not knowingly collect personal information from a child under the age of sixteen without the involvement of a parent or guardian. Where a music room program involves younger players, the company expects the responsible adult to provide any information that is needed and to remain the point of contact.
If the company becomes aware that information about a child has been provided without the involvement of a parent or guardian, it will take reasonable steps to remove the information promptly. A parent or guardian who believes that such information has been provided may write to the contact address, and the company will act on the request without delay.
Privacy for children is treated as a matter of ordinary care rather than an afterthought. The company keeps the information it holds about young participants to the minimum needed for the activity, avoids publishing names or images without written permission and stores such records separately from general correspondence.
15. International Transfers
The company operates from South Salt Lake in the United States, and the information it collects is generally stored and processed in the United States. Where a supplier or adviser is located in another country, information may be transferred across a border as part of the service that the supplier provides.
Before transferring personal information to another country, the company considers the legal framework that applies and the safeguards that are available. Where required, the company relies on contractual protections or on a recognised adequacy decision so that the information continues to receive a level of protection that is appropriate to its sensitivity.
A person who wishes to understand the transfer arrangements that apply to their information may ask for an explanation at the contact address. The company will describe the general arrangement without disclosing confidential terms that belong to a supplier.
16. Third Party Links
The website may contain links to websites that are operated by other organisations. These links are provided for convenience, and the company does not control the content or the privacy practices of the sites that they lead to. A link does not imply an endorsement of every practice on the destination site.
When you follow an external link, the privacy notice of the destination site applies to your visit. The company encourages you to read that notice before providing personal information to the operator of the site. The company is not responsible for the handling of information by a third party that it does not control.
If you believe that a link on this website leads to a site that handles personal information in a way that is inconsistent with this policy, please report it to the contact address so that the link can be reviewed.
17. Changes to This Policy
The company may update this Privacy Policy from time to time to reflect a change in its practices, a change in the services it offers or a change in the law. When the policy is updated, the revised version will be published on this page with a new effective date, and the changes will be described in a way that is easy to understand.
If a change is significant, for example a new use of personal information or a new category of recipient, the company will provide additional notice before the change takes effect. Notice may be given by a message on the website or by a direct message to people who have an active engagement with the company, depending on the nature of the change.
The continued use of the website after a revised policy takes effect indicates acceptance of the revision. A person who does not accept a revision should stop using the website and may ask the company to delete information that is no longer needed for a legal or contractual reason.
18. How to Contact Us
Questions about this Privacy Policy and requests concerning personal information may be sent to AGDFiddler, LLC at the following address, email address or telephone number. The company aims to reply to every privacy question in a clear and timely manner.
AGDFiddler, LLC
95 W Malvern Ave, South Salt Lake - 84115-3024, United States (US)
Email: enquiries@agdfiddler.mom
Phone: +18129797183
This policy was prepared by AGD Fiddler on behalf of AGDFiddler, LLC and takes effect on the date of publication on this website.